Return & Refund Policy

At eklexic, your satisfaction matters. Please review the policy below before purchasing.

Final Sale

• All sales are final. We do not offer refunds on any styles.
• Fine jewelry is final sale and is not eligible for returns, exchanges, or store credit.

Returns & Exchanges

We accept return requests only for store credit or exchange (excluding fine jewelry).

• Items must be new, unused, and in original packaging.
• Jewelry showing any signs of wear will be returned to you.
• All return/exchange requests must be initiated within 14 days of the delivery date.

Important Notes

• Store credits cannot be combined with any sale, discount, or promo codes.
• Customers are responsible for shipping costs on exchanges.

How to Start a Return

1. Email us at customersupport@eklexic.com with:
   • Your order number
   • The item(s) you wish to exchange or return for store credit
   • For exchanges: the desired item and size (if applicable)
2. Ship returns to:
   
   21926 Town Place Drive,
   Boca Raton, Florida 33433,
   United States
3. Include in your package:
   • Your order number
   • Your preferred return method (exchange or store credit)
4. After dispatch, please share the shipment tracking details for faster processing.

Processing

• Upon receipt, our Quality Assurance team will inspect the item.
• If approved, we will either issue store credit or ship your exchange.
• If there is a price difference on an exchange, we will send an invoice. Any remaining balance will be issued as store credit.

Sale & Promotional Items

• Items purchased during a sale or with a promo code are final sale and cannot be exchanged or returned.
• Store credit cannot be used with other sales or promo codes, and discount codes cannot be stacked.

Received the Wrong Item?

1. Email customersupport@eklexic.com with your order details and clear photos.
2. We’ll review and confirm next steps.
3. We will send a prepaid return shipping label. Once we receive the incorrect item, we’ll ship the correct one at no cost.

Contact

For general inquiries or order questions:
customersupport@eklexic.com