Refund policy

ALL SALES ARE FINAL

We do not provide refunds on any styles. We only accept exchanges and return requests for store credit (this does not apply to fine jewelry, which is final sale).

Important Notes:

• Store credits cannot be combined with any sale, discount, or promo codes.

• To start a return, please email us at info@eklexic.com with the item you wish to exchange or a note requesting store credit.

• Items must be new, unused, and returned in original packaging.

• Jewelry showing any signs of wear will be returned to you.

• All return requests must be initiated within 10 days of the delivery date.

Instructions for Returning Orders

We want to make your return experience as seamless as possible. Please take note of our return policy outlined below:

1. Refunds:

• We do not offer refunds for returns.
• However, we provide two alternatives:
  • Store Credit
  • Exchanges

2. Return Address:

• Ship your returns to:
  21926 Town Place Drive, Boca Raton Florida 33433, United States
  

3. Packaging Details:

• When returning the item(s), please include:
  • Your order number
  • Your preferred return method (exchange or store credit)
• For exchanges, specify the desired item and size, if applicable.

4. Tracking Information:

• For efficient processing, kindly share the shipment tracking details once the package is dispatched.

5. Quality Assurance:

• Our Quality Assurance team will carefully inspect the returned jewelry to ensure it is in new and unused condition.

6. Store Credit or Exchange Processing:

• Once the QA process is complete, we will proceed with either:
  • Issuing store credit
  • Shipping the exchanged item
• If there's any exchange cost difference, we will send an invoice. Any balance owed to you after shipping will be credited as store credit.

Additional Information:

• For exchanges, the shipping cost for the exchanged item is your responsibility.
• Please note that store credits or exchanges cannot be combined with current sales or discount codes.

If you have any further questions or require assistance with the return/exchange process, our customer support team is here to help. Feel free to reach out to us at customersupport@eklexic.com

Using Store Credits: Sale and Promotional Items

When using store credits for your purchases, it's important to note that sale or promotional discounted items fall under a specific policy:

1. Final Sale: Items purchased during a sale or with a promo code are considered final sale. This means they cannot be exchanged or returned.

2. Incompatibility with Discounts: Sale items cannot be combined with additional discount codes, and discount codes themselves cannot be stacked.

3. Store Credit Use: Please be aware that Store Credit also cannot be combined with sales or promotional discount codes.

We hope this clarifies our policies regarding the use of store credits in conjunction with sale and promotional items. If you have any questions or need further assistance, feel free to reach out to our support team. We're here to help!

What to Do If You've Received the Wrong Item

If you've received the wrong item in your order, don't worry – we're here to help! To ensure a swift resolution, please follow these steps:

Step 1: Share Details and Photos

Kindly reach out to us at customersupport@eklexic.com. In your message, provide as much information as possible about the incorrect item you received. Including clear photos of the received items will greatly assist us in understanding the situation accurately.

Step 2: Our Response

Once we receive your email and review the information and photos you've shared, we will promptly confirm the error. Rest assured, our goal is to make things right for you.

Step 3: Return and Replacement

After confirming the error, we will arrange a return shipping label for the incorrect items. You won't need to worry about any return shipping costs. Once we receive the incorrect items back, we will immediately dispatch the correct items to you.

Our aim is to resolve this issue quickly and ensure you receive the items you ordered and love. If you have any questions or need further assistance, please don't hesitate to contact us. We're here to assist you every step of the way!

Contact Information

For General Inquiries, Customer Service, or Order Questions:
📩 customersupport@eklexic.com