Zena Pendant

We want to ensure you have all the details about our jewelry finishes:

1. Gold Plating Options: Our brass jewelry comes plated in either 10k gold or 14k gold, giving it a luxurious and radiant look.

2. Rhodium Plating: Some of our pieces are also plated with rhodium, a beautiful and durable metal that provides a shiny, white gold-like finish.

3. 14k Gold Filled Jewelry: In addition to plating, we offer 14k gold filled jewelry, which combines the beauty of solid gold with the affordability of other metals.

Caring for Your Brass Jewelry

At eklexic, we take pride in crafting unique, handcrafted pieces, which means each item may have slight differences, including variations in metals and finishes like tool marks, subtle surface irregularities, minor color discrepancies, or minor flaws. We kindly ask you to keep this in mind when making your purchase. Please note that the colors and finishes you see on our website may differ slightly from the actual product due to variations in computer monitor and mobile device displays.

Understanding Brass Jewelry

Our eklexic brass jewelry is plated with either 10k gold, 14k gold, or rhodium. To ensure the longevity of your brass jewelry, it's important to avoid exposure to water. We recommend removing your jewelry before activities like exercising, bathing, or swimming, and try to prevent contact with perfumes, lotions, oils, or hair products. By taking these precautions, you'll extend the durability of your jewelry.

Cleaning and Maintenance

For regular cleaning, we suggest using a damp, soft cloth to gently wipe your plated jewelry. Always make sure the piece is completely dry before wearing it again. Harsh chemicals, jewelry cleaners, or polishing cloths should be avoided as they can affect the finish. Please remember that while our jewelry is not classified as fine jewelry, following these care instructions is highly recommended.

Proper Storage Matters

After wearing your eklexic jewelry, store it in a safe, dry place, ideally laid flat and away from direct light, moisture, and extreme heat. To prevent scratching or rubbing against other pieces, consider storing each item separately.

Our Responsibility

Please note that eklexic is not responsible for the maintenance of your jewelry once it's in your possession. However, if you have any questions or encounter any issues, don't hesitate to reach out to our friendly customer support team. We're here to help!

Your satisfaction is important to us, and we hope these care tips will keep your eklexic brass jewelry looking stunning for years to come. Thank you for choosing eklexic!

Orders take between 1-5 days to produce and ship. EVEN WHEN OVERNIGHT SHIPPING IS SELECTED AS THE SHIP METHOD. Should you need your order before then - you may be able to rush your order for an additional fee of $30. You can note your rush request in the comments section of the order and will be contacted by a sales representative if approved. 

Orders are shipped as soon as they are complete. 

Domestic:

• USPS Ground Advantage (Standard 4-10 business days) FREE
• USPS Priority Mail (Express 2-4 business days) *rates are calculated at checkout
• UPS Next Day (Express 1-2 business days) *rates are calculated at checkout

Eklexic Jewelry only assume responsibility for a shipment while the item(s) is/are in its possession. Upon delivery of the item to the shipping carrier of choice, the laws and regulations of the shipper become the regulating laws of the shipment. The risk of loss of the item passes to you upon delivery to the carrier. Eklexic Jewelry will not be held responsible for lost or delayed shipments after delivery to the shipping carrier and that are the fault of anyone but Eklexic Jewelry. Eklexic Jewelry will not be held responsible or liable in any way for its choice of shipping carrier.

International: We ship all over the world utilizing a USPS, UPS & DHL carriers, international rates apply to all orders. We are not responsible for duties, taxes or other fees associated with international shipments and for any delays or other issues that may arise.

eklexic is not responsible for the delayed delivery of packages due to any unforeseen weather or technical issue within the shipping company. If your package is sent back to eklexic for any of these reasons, you will be subject to paying for the re-shipment of your order. 

We do not use customer provided shipping accounts. 

Fulfillment:

• Orders placed Monday-Friday before 1:00 PM (PST) will be processed the same day and shipped within 2 business days unless something is out of stock.
• Orders placed Monday-Friday after 1:00 PM (PST) will be processed the next business day and shipped the with in 2 business days after processing unless something is out of stock.
• If you purchased an out of stock item you will be notified by email.
• Orders placed Friday after 1:00 PM (PST) or over the weekend the order will be processed on Monday and shipped within 2 business days from that day.

Return to Sender / Incorrect Address at the time of Purchase:

If you place an order and you submit the wrong address at the time of purchase, please e-mail our customer service department info@ekelxic.com within 10 minutes of purchase to guarantee that your request can be completed.

All orders that are sent out with Free Shipping - that are returned to sender due to incorrect information on behalf of customer will incur a $11 re-shipping fee for Domestic orders. 

The eklexic team works hard to get your orders out as soon as possible. However, in the case of the customer entering a wrong address, the re-shipping fee will be the responsibility of the customer. 

PACKAGE DELIVERED BUT NOT RECEIVED

Eklexic is not responsible for packages that have been confirmed as delivered by the carrier, but not received. If after 21 days your package has still not been delivered please reach out to our customer service team for further investigation. 

Contact Information:

General Inquiries - Customer Service - Order Inquiries:

info@eklexic.com

ALL SALES ARE FINAL

We do not provide refunds on any styles. We only accept exchanges and return requests for store credit (this does not apply to fine jewelry, which is final sale).

Important Notes:

• Store credits cannot be combined with any sale, discount, or promo codes.

• To start a return, please email us at info@eklexic.com with the item you wish to exchange or a note requesting store credit.

• Items must be new, unused, and returned in original packaging.

• Jewelry showing any signs of wear will be returned to you.

• All return requests must be initiated within 10 days of the delivery date.

Instructions for Returning Orders

We want to make your return experience as seamless as possible. Please take note of our return policy outlined below:

1. Refunds:

• We do not offer refunds for returns.
• However, we provide two alternatives:
  • Store Credit
  • Exchanges

2. Return Address:

• Ship your returns to:
  Eklexic
  Attn: Alexis Kelly
  21926 Town Place Drive
  Boca Raton, FL 33433

3. Packaging Details:

• When returning the item(s), please include:
  • Your order number
  • Your preferred return method (exchange or store credit)
• For exchanges, specify the desired item and size, if applicable.

4. Tracking Information:

• For efficient processing, kindly share the shipment tracking details once the package is dispatched.

5. Quality Assurance:

• Our Quality Assurance team will carefully inspect the returned jewelry to ensure it is in new and unused condition.

6. Store Credit or Exchange Processing:

• Once the QA process is complete, we will proceed with either:
  • Issuing store credit
  • Shipping the exchanged item
• If there's any exchange cost difference, we will send an invoice. Any balance owed to you after shipping will be credited as store credit.

Additional Information:

• For exchanges, the shipping cost for the exchanged item is your responsibility.
• Please note that store credits or exchanges cannot be combined with current sales or discount codes.

If you have any further questions or require assistance with the return/exchange process, our customer support team is here to help. Feel free to reach out to us at customersupport@eklexic.com

Using Store Credits: Sale and Promotional Items

When using store credits for your purchases, it's important to note that sale or promotional discounted items fall under a specific policy:

1. Final Sale: Items purchased during a sale or with a promo code are considered final sale. This means they cannot be exchanged or returned.

2. Incompatibility with Discounts: Sale items cannot be combined with additional discount codes, and discount codes themselves cannot be stacked.

3. Store Credit Use: Please be aware that Store Credit also cannot be combined with sales or promotional discount codes.

We hope this clarifies our policies regarding the use of store credits in conjunction with sale and promotional items. If you have any questions or need further assistance, feel free to reach out to our support team. We're here to help!

What to Do If You've Received the Wrong Item

If you've received the wrong item in your order, don't worry – we're here to help! To ensure a swift resolution, please follow these steps:

Step 1: Share Details and Photos

Kindly reach out to us at customersupport@eklexic.com. In your message, provide as much information as possible about the incorrect item you received. Including clear photos of the received items will greatly assist us in understanding the situation accurately.

Step 2: Our Response

Once we receive your email and review the information and photos you've shared, we will promptly confirm the error. Rest assured, our goal is to make things right for you.

Step 3: Return and Replacement

After confirming the error, we will arrange a return shipping label for the incorrect items. You won't need to worry about any return shipping costs. Once we receive the incorrect items back, we will immediately dispatch the correct items to you.

Our aim is to resolve this issue quickly and ensure you receive the items you ordered and love. If you have any questions or need further assistance, please don't hesitate to contact us. We're here to assist you every step of the way!

Contact Information

For General Inquiries, Customer Service, or Order Questions:
📩 customersupport@eklexic.com